Following our tradition since 1995, the manufacturing process of Vidorreta espadrilles is 100% artisanal and made in Spain. A collection based on tradition and innovation, using natural and sustainable raw materials. Our hand-stitching makes every model unique and special.

We recommend using a damp cloth with water to gently clean the leather on our models. You can also use a soft-bristled brush. They do not require any additional care, as the leathers have been pre-treated.
To clean the jute soles, it is best to use a soft-bristled brush to remove any stuck-on dust. Do not submerge or wash in the washing machine.

Our models follow standard sizing, so we recommend choosing the size you usually wear. If you are unsure about your size, you can request a size guide at web@vidorreta.com, and we will help you choose the most suitable one based on the measurements you provide.

We know that during winter our feet need extra protection from the cold and rain. For this reason, our jute boots feature a special water-repellent treatment to prevent them from being damaged by water and to protect your feet from dampness. Even so, we recommend not exposing them to heavy downpours or wearing them in the snow. And store them in a dry, moisture-free place so they stay in perfect condition.

You can purchase through our website and you will receive your order within 24-72 hours within the Peninsula.

You can also visit any of the retail locations where we sell our collections. At this link, you can find the store nearest to your location.

Once you have made your purchase, the order will be registered in our system and you will receive a confirmation email for the products purchased. This email will include an order number that is important for you to keep in case you wish to make an exchange or return.

Our orders are processed every business day and will be delivered within 24-72 hours in the Peninsular territory. For other regions, they will be delivered within 3-7 days depending on the country.

The transport company will send you an email with the package tracking number.

Orders received on Friday afternoons, weekends, or public holidays will be processed on the next business day.

It is not possible to cancel or modify an order once it has been processed; you must wait for it to arrive at its destination and then proceed with a return.

You can check the status of your order in your account. If you are not registered on vidorreta.com, check your email to see if we have sent you a message with information about your order. If you have not received your order after the delivery period has passed, you can contact us via email at web@vidorreta.com

You can currently use the following payment methods on our website:
Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal, Bizum.

For this service, please contact our customer service team via email at web@vidorreta.com

The first size exchange is free and is only available for mainland Spain and Portugal. The customer has a period of 14 days to manage said exchange.

For size exchanges originating from outside these territories, the customer shall bear the shipping costs for both the return (pick up) and the shipment of the new package.

If for any reason the customer is not satisfied with the item purchased, it may be returned within 14 days of receipt of the order. The cost and responsibility for the return shipment must always be borne by the customer. The return fee will be €5.90 and will be deducted from the corresponding refund. The Vidorreta product must be in the same condition in which you received it, with no apparent signs of use, properly labeled, and in its original packaging. We will not be able to return any item that is not in perfect condition.
On the other hand, ribbons and tubular items cannot be returned.

Check out our return policy here.

Once we receive your return at our logistics center and the product is verified, we will issue the refund using the same payment method used. The customer will receive a return confirmation email within a maximum period of 14 days. Please note that this period may be longer during Christmas, sale periods, and promotions such as Black Friday, etc.

It is essential that the merchandise is in perfect condition and in its original box/packaging in order to return an item; otherwise, the return may be rejected.